Normally an ATM will send a signal to correct any error automatically. But please be aware that for UK account holders it can take up to 1hr for this to show as reversed, and it will often take a lot longer for information to update online banking apps.
All captured cards are securely destroyed as per the card scheme requirements and we’re very sorry to say that neither NoteMachine or the retailer who has the ATM are able to return your card.
So you should immediately contact your card issuer to inform them of the situation, to cancel your card and then request a replacement.
1 - If you saw the money being retracted back into the cash machine, then contact your bank to make a claim. If you have a UK bank, you can call us on 0800 068 9368 and we can transfer you to your bank.
2 - If you don’t know whether the money was retracted back into the machine, contact us to check your recent transactions. You can do this by calling 0800 068 9368 or by emailing [email protected].
You will need to provide the location of ATM (site name & postcode as minimum), the approximate date & time of the transaction, the amount asked for, and the last four digits of the long card number.
You should contact your bank directly for an update on the current status of claims you have made.
For your information, NoteMachine are governed by LINK who set the rules for all ATM operators. The overview below briefly details the process we have to follow.