News

All the latest news from NoteMachine

NoteMachine hits the big league

24/02/12

NoteMachine, the UK’s largest independent supplier of cash machines, has moved into the big time after being named in the UK’s top 100 fastest-growing businesses. [divider] NoteMachine cash machines can currently be found in high street locations, retail outlets, convenience stores and leisure outlets and one of the UK’s top four supermarket chains. NoteMachine is ranked at number 73 in the Sunday Times Track 100 list after seeing annual profits rise by almost 30 per cent in the past year. The list applies to enterprises formed after buy-outs and backed fully or substantially by private equity. Rutland Partners is the private equity provider and majority 80 per cent stakeholder in NoteMachine, which is led by executive chairman Peter McNamara. Other notable names in the top 100 list include estate agent Foxtons, lingerie retailer Agent Provocateur and clothing firm Jack Wills. NoteMachine supplies and manages more than 7,000 machines in supermarkets, shops and leisure outlets both in the UK and in Germany. It has a particularly strong presence in the convenience store sector. Members of the public withdraw more than £5 billion a year in cash from its machines in more than 150 million separate transactions and NoteMachine has recently opened a second cash centre in the London area to help service its customer base more efficiently. Peter McNamara said: “We are delighted to have had our achievements recognised in such a public way and that is a tribute to the hard work and dedication of our team. “Our aim is to ensure we maintain our ranking. That means continuing to spell out the benefits for a wide variety of customers of using a third-party cash machine operator and ensuring that we deliver excellent customer service.” Independent research commissioned by the company shows that stores which offer cash withdrawal facilities will then receive more than £1 of every £10 back through their tills on average. The same research also showed that UK consumers are as wedded to the idea of having cash as ever. NoteMachine’s listing makes the Crickhowell, Powys-based firm the only one in the whole of Wales to make the top 100.

Find out more

Stonegate sign with NoteMachine

12/12/11

Pub and bar operator Stonegate has signed a deal with NoteMachine, the UK’s largest operator of cash machines, to supply cash machines into its estate. [divider] Stonegate Pub Company is one of the UK’s fastest-growing operators in this sector and has 560 pubs and bars across the UK. It operates a wide variety of formats – from high-street pubs and traditional country inns to local community pubs, student pubs and late-night bars and venues. Its portfolio includes brands such as Yates’s and the Slug and Lettuce. Dawn Vale, Head of Electronic Leisure at Stonegate, said the decision to award the supply contract to NoteMachine followed an extensive evaluation of a number of operators. “NoteMachine demonstrated the ability of offering a one-stop shop for all our needs and it was able to offer a very quick turnaround for installing new machines,” said Dawn. “Appointing NoteMachine to work alongside us and a second supplier demonstrates the teamwork and partnership approach adopted by both businesses. Providing cash machines in our bars and pubs strengthens the services we can offer to our customers and enables them to stay within the venue to safely collect their cash”. NoteMachine Senior National Account Manager Bernice Vaughan said: “We are delighted to expand our footprint into this national pub and club operator. We already operate successfully in a number of clubs and pubs and this agreement further demonstrates NoteMachine’s ability to meet customers’ requirements on a national basis.”

Find out more

Cash remains king across the UK

12/12/11

Having cash in your pocket remains a prime concern for people accross the UK. [divider] Almost seven out of ten people feel it is important to have cash in their wallets, pockets and purses, according to new, independent research commissioned by NoteMachine, the UK’s largest independent operator of cash machines. People are choosing cash over cards especially for buying everyday items and for a night out – with one in eight of us still using cash for the main weekly food shop. And in these tough economic times one in five respondents believes it is easier to manage their money if they withdraw it in notes from a cash dispenser. While the survey pinpointed high street banks as the most popular location for a cash machine, convenience stores now account for 16 per cent of transactions carried out this way. Those aged between 25 and 34 are most likely to use cash machines in such locations (18.5%) and this same age group is also most likely to visit a cash dispenser over the weekend. This research backs up what retailers are saying about the benefits of having cash machines on their premises. Convenience store operator John Perrett reckons that at least £1 of every £10 withdrawn comes straight back into his tills. The NoteMachine customer runs 13 Spar shops on the Isle of Wight through his Hunnyhill Stores Group and each has a cash machine. “Having a cash machine at the store certainly increases footfall and the chance of those customers spending in our shop,” said John. “On average about £1 in every ten comes back into our shops so having a cash machine also has a positive impact on our sales and any additional running costs are wiped out by the extra income we gain.” And the 29-strong Preston-based Spar operator Lawrence Hunt & Co has seen significant increases in transactions with its suite of NoteMachine installations. Finance director Francis Chaney said: “We have also seen quickly growing, significant transaction levels where completely new installations have taken place.” Peter McNamara, Executive Director of NoteMachine, said: “However much we might like to think we are moving towards a cashless society, this survey shows the opposite. This survey bears out our reliance on – and love for – having cash to hand. “Whereas at one time the cash machine only existed on the wall of the bank branch, they are now much more common, from corner shops to pubs and clubs. The numbers of machines is growing rapidly, too, giving even more choice to consumers. “That’s good news for the customer who has many more options on where to withdraw their money and it’s good for the people who run smaller shops. If people obtain cash from there, the chances are that they will use that cash to buy goods from the shop.” Independent research company OnePoll was commissioned by NoteMachine to contact 3,000 credit and debit card holders across the whole of the United Kingdom in one of the most extensive pieces of research conducted in this area. Among the other highlights are: • A generational difference with progressively more people preferring to carry cash as they get older • No widespread move towards contactless technology replacing money for smaller items • There is no set day for taking out cash – more than half the respondents simply withdraw money as and when they need it • Men are slightly more likely to carry cash than women • There are some marked regional differences. In the South-East of England, 76 per cent of people think having cash at hand is important, while in the North-West the figure is just 62 per cent. Participants were also given the chance to express opinions on why they carried cash. Convenience, particularly for small purchases and the ability to pay in places that did not accept cards topped the list. That included car parks and bus companies as well as charity collection tins. There was also a worry that conventional card technology might let people down by not working at a time when they needed it.

Find out more

Cashing in on in-store ATMs

28/11/11

Convenience store operator John Perrett is a fully signed-up member of the cash machine appreciation society – and not just because he reckons that at least £1 of every £10 withdrawn comes straight back into his tills. [divider] The NoteMachine customer runs a chain of 13 Spar shops through his Hunnyhill Stores Group; these are spread throughout the Isle of Wight and the cash dispensers are a mix of fully-managed, through-the-wall and merchant replenished devices. He is in no doubt about the benefits of having a cash machine – and it is not just about the additional spending he gets. “We have to provide a good service to our customers and one way of doing this is by having NoteMachine cash facilities at our stores. The Isle of Wight is very rural in parts and it can be many miles from where people live to their nearest bank branch, so providing this service helps build up goodwill,” said John. “The island has a permanent population of 150,000 people but that figure doubles during the busy summer months – and tourists and holidaymakers need cash too. “Having a cash machine at the store certainly increases footfall and the chance of those customers spending in our shop,” added John, whose policy is not to charge for cash withdrawals because he believes customers resent having to pay to get their money out. “On average about £1 in every ten comes back into our shops so having a cash machine also has a positive impact on our sales and any additional running costs are wiped out by the extra income we gain.” The stores are open every day between 6.30am and 10pm. At the busiest ones, NoteMachine carries out the replenishment regularly and ensures that the machines are never without cash. “NoteMachine has always provided good service,” he added. “They work hard to keep my machines full of cash and particularly so in the busy summer months.”

Find out more

Retailer banks on NoteMachine

26/10/11

One of the leading Spar convenience store operators in the north-west of England is cashing in after moving its entire cash machine service to NoteMachine. [divider] The number of transactions now going through the 29 stores that Preston-based Spar operator Lawrence Hunt & Co runs has risen significantly since it completed the installation of the new terminals. The decision to switch ATM supplier follows an in-depth evaluation of a number of different suppliers, including NoteMachine, the UK’s largest supplier of cash machines to the retail and leisure sectors. Lawrence Hunt Finance Director Francis Chaney said: “We have now been supplied with ATMs by NoteMachine for six months. During this time we have seen increases in our transaction levels where ATMs from other suppliers have been replaced. “We have also seen quickly growing, significant transaction levels where completely new installations have taken place. “From day one we have been extremely happy with the level of service we have received from both the customer service centre team and our account manager – nothing has ever been too much trouble, installation problems have been practically and quickly solved and the company always does precisely what it says it will do. “This has not been the case with all other ATM providers and is an extremely refreshing change.” NoteMachine Chief Operations Officer Nigel Constable said: “We are delighted that our ATMs have not only passed a stringent evaluation but are also now contributing to the success of the stores.”

Find out more

Growth leads to new centre

12/10/11

NoteMachine, the UK’s largest supplier of cash machines to the retail and leisure sectors, has opened a new cash centre in North London to serve its growing base. [divider] The unveiling of the new operation follows a period of rapid expansion for the Wales-headquartered business led by former Lloyds TSB board director Peter McNamara. This latest centre represents a six-figure investment for NoteMachine, which became the UK market leader in ATMs after acquiring 1,200 remote machines from a leading high street bank earlier this year. It now owns and operates more than 7,000 cash machines across the UK and in Germany. Chief Operating Officer Nigel Constable said the new facility would enhance the service provided to customers, particularly in London and the East of England. He said: “Running out of money in the cash machine is every retailer’s worst nightmare. By having a strategically located cash centre in the London area and to the east of London, it enables us to continue to deliver higher levels of business continuity for our customers and their customers too. “The move also gives NoteMachine additional cash centre capacity as it expands,” he added. Customer service is still located at NoteMachine’s central 24-hour call centre in Crickhowell, Powys.

Find out more

Aquisition of 1200 ATM’s

15/09/11

15 September 2011…NoteMachine, the UK’s specialist cash machine provider, has become the UK’s largest ATM business after it acquired 1,200 remote machines from a leading high street bank. As a result, NoteMachine now owns a total of over 7,000 cash machines across the UK and in Germany. Peter McNamara, NoteMachine’s Executive Chairman said: “This is a great achievement for us as we set out five years ago on a journey to create a specialist end to end ATM service provider. The acquisition of this remote ATM estate cements our position as the UK’s number one cash machine business.” Peter continued: “The acquisition also proves our capability in managing and maintaining large financial ATM networks. “Banks are now looking more closely at their cash machine estates and considering how best to operate them. Additionally, they are also looking to outsource or sell their cash machines to specialists as they review their non-core banking activities and assess the most cost effective way of managing them.” Combined with this acquisition Note Machine is also experiencing significant organic growth by providing independent stores and large retail shops with cash machines – with the business delivering up to 70 new machines every month. Peter outlined: “With 65 per cent of all consumer payments being made in cash – the ATM market is in a strong position to go from strength to strength. “As retailers look to increase footfall and banks assess their non-core business activities NoteMachine is uniquely positioned to offer a specialist end to end cash machine service which can deliver a significant boost to retail revenue and provide a cost effective solution to high street banks.” NoteMachine provides a one stop shop which includes everything from installing, monitoring and servicing cash machines, having a dedicated 24/7 customer service centre and help desk, engineering and maintenance support, and providing cash using their own ‘Cash in Transit’ business. Peter concluded: “Installing and maintaining cash machines is all we do and because of this we can ensure cash gets into the customers’ pockets as quickly as possible.”

Find out more

Free cash milestone achieved

18/08/11

Free cash milestone achieved More ATM consumers can withdraw their cash for free after the UK’s largest supplier of cash machines to the retail and leisure sectors crossed off another significant milestone. NoteMachine has now passed the 1,500 free-to-use ATM mark across the UK, meaning that more people can obtain their money from machines that it services and operates without paying an additional fee for the privilege of doing so. This is regardless of the bank they use. Executive Chairman Peter McNamara says the growing number of free-to-use cash machines is a bonus not just for those withdrawing their cash but can also be a positive help for many of the shop and store owners who operate them. “There is evidence that people who take cash from an ATM do understand the need for cash machine withdrawal charges, especially in more remote areas, but they are less sympathetic within busy town centres,” he said. “If people resent having to pay the charge in the first place, they are less likely to want to part with some of that cash in your store.” NoteMachine became the UK market leader in ATMs after acquiring 1,200 remote machines from a leading high street bank earlier this year. It now owns and operates more than 7,000 cash machines across the UK and in Germany. According to the industry body UK Payments Administration Ltd, 70% of all cash withdrawn in the UK comes out of a cash machine, with that figure expected to hit nearly 80% by the end of the decade.

Find out more
Prefer to speak to someone? Please give us a call - 0800 068 9368