All the latest news from NoteMachine

C-Store Forum


If you are attending the C-Store Forum on the 10th and 11th June 2013 in Cannes look out for NoteMachine’s Head of Sales, Mike Tanner. If you wish to increase turnover, footfall and customer loyalty, NoteMachine offers a range of different services designed to meet our customers’ demands. Make an appointment with Mike Tanner, he will advise you on the best solution for your company! To make an appointment log onto

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Caerleon Walkers News


On Friday 20th July 2012 the South Wales Argus reported that the local high street bank branch in Caerleon was due to close, which would have left the community without a free to use cash machine. Having read the story NoteMachine’s Regional Development Manager, Andrew Wheeler, went in search of a local business in Caerleon willing to install a free to use, through the wall cash machine. Walkers News is situated on a busy main road into Caerleon. At the front of the store is a bus stop and free parking which makes this an ideal location for people to get easy access to their cash! Andrew approached the owners of the newsagents, Beth and Andrew Walker about installing a cash machine. With the bank closure getting closer, Beth and Andrew knew the importance of providing the community with a cash machine and went ahead despite initial concerns around space available in the shop and disruption any installation work may cause. The machine was installed in September 2012. “The installation process went extremely smooth and we were really impressed with how quickly the job was completed with minimal disruption to the business” commented Beth Walker. Co-owner Andrew Walker commented; “We are extremely happy with the cash machine. If we had known two years ago when we opened the store what a massive effect a cash machine would have on footfall and revenue then we would have installed one straight away. If I should consider opening another business, I would definitely install a NoteMachine cash machine.” Walkers News has received nothing but positive feedback from the local community. When the high street branch closed down on the 2nd November 2012, the community were still able to access their cash thanks to Beth and Andrew. Some of Walkers News older customers had never used a cash machine before as they preferred the counter service that bank offered. When the branch closed Beth and Andrew found themselves assisting them with their transactions. NoteMachine’s Regional Development Manager, Andrew Wheeler said “As soon as I read the article I knew that I had to get a cash machine installed in Caerleon. This will be a very successful cash machine for Walkers News as not only does it support the local community but it’s providing cash for the 55,000 tourists a year that visit the Roman Ruins – a busy local tourist attraction.”

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Santander man joins NoteMachine


Ian Vernon has joined the UK’s leading cash machine supplier NoteMachine as its Business Development Director. He will be responsible for heading up its bank outsourcing and managed services business. NoteMachine recently acquired more than 1,000 remote cash machines from a leading high street bank to propel it to the top spot as the largest provider of cash machines in the UK. Ian brings a wealth of experience to NoteMachine with over 10 years’ operational and strategic experience within the cash machine industry. As Head of ATM Business at Santander he was responsible for all non-branch ATMs and previously he worked as Operations Manager for the entire Alliance & Leicester cash machine network. Executive Chairman Peter McNamara said: “Ian’s appointment is an important step forward in the development of the NoteMachine business. High Street Banks remain a key target area for us; Ian’s extensive experience and wealth of contacts, combined with an excellent value proposition, will help us make considerable inroads into this market.” In 2001 Ian managed the operation of Alliance & Leicester’s ATM network through a period of rapid expansion from under 1,000 machines to a peak of 2,500 machines. He was also responsible for consistently maintaining Alliance & Leicester cash machine availability at one of the highest levels of any bank or building society in the UK and subsequently led a strategic review of the Santander remote ATM estate. Ian has also been an active participant in the Link Network Members Council Review Group and Link Consumer Committee as well as previously participating in the Link User Group, Link Fraud Group, ATM Security Working Group and the ATM Industry Association.

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Top safety accreditation for NoteMachine


NoteMachine has been awarded accreditation from safecontractor for its commitment to achieving excellence in health and safety. safecontractor is a leading third party accreditation scheme which recognises very high standards in health and safety management amongst UK contractors. The company’s application for safecontractor accreditation was driven by the need for a uniform standard across the business. NoteMachine’s Resources Manager, Andrew Baird commented “We take health and safety very seriously and ensuring that all our staffs’ daily jobs are completed to a high standard is paramount.” John King, Technical Director of safecontractor said, “Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place.” “More companies need to understand the importance for adopting good risk management in the way that NoteMachine has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector. safecontractor plays a vital role in supporting our clients in meeting their compliance needs, whilst working with their contractors as they progress through the accreditation process.”

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Corsair Capital acquires NoteMachine


Rutland Partners, the specialist turnaround and restructuring investor, and Corsair Capital, a leading specialist private equity firm focused on investing in the global financial services industry, announce the sale of NoteMachine, the leading independent Automated Teller Machine (“ATM”) business in Europe, to funds managed by Corsair Capital and NoteMachine’s management, who are retaining a significant shareholding in the company. Founded in 2006 by CEO Peter McNamara, NoteMachine operates approximately 7,000 ATMs in the United Kingdom and, in addition, more than 500 ATMs in Germany. NoteMachine has a 7% share of cash withdrawals in the United Kingdom and its ATMs dispense £5 billion of cash every year. Paul Cartwright, Managing Partner of Rutland said: “The NoteMachine business we have built with Peter McNamara and the team over six years has grown from 2,000 ATMs to become market leader with over 7,000 ATMs and is the only vertically integrated operator in the United Kingdom market with a growing presence in Germany. This transaction represents a cash return of approximately 1.3x Rutland’s investment. We are confident NoteMachine moves forward with highly experienced owners in Corsair and the NoteMachine management team. We wish the business every success for the future.” Peter McNamara, Founder and Chief Executive Officer of NoteMachine, stated: “We are very pleased to have Corsair as an investor. Their investment in NoteMachine will help us to continue to deliver excellent services to our customers. In addition, as a financial services specialist investor, Corsair has the ambition and expertise to support the long-term growth of our business. NoteMachine is both the largest independent cash machine supplier across the United Kingdom and the number one independent ATM business in Europe. We also thank Rutland, who have been very supportive in the turnaround and development of NoteMachine over the last six years. With Corsair’s partnership, we believe that NoteMachine is well positioned to capitalize on its market leading position in the United Kingdom and building on its successful presence in Germany.” Lord Davies of Abersoch, Vice Chairman of Corsair Capital who is based in London, who has joined the board of NoteMachine as non-executive Chairman, commented: “Corsair is excited to be acquiring NoteMachine, and to create a partnership with NoteMachine’s excellent management team led by Peter in order to participate in the company’s future success. NoteMachine is at a key inflection point in its expansion, and we are confident that Corsair’s global financial services market expertise will provide enhanced value to NoteMachine and its growth initiatives, including expansion into new markets. This investment is consistent with Corsair’s strategy to utilize its highly successful financial services sector experience to partner with a strong management team and to add value to the execution of the company’s business strategy. We view financial services infrastructure businesses and technology as central to the restructuring of the financial sector in the wake of the crisis and to the client service proposition.” NoteMachine has established itself as one of the leading ATM operators in the United Kingdom. It has a vertically-integrated business model capable of delivering services across the entire value chain from installing, monitoring and servicing ATMs to providing cash via its in-house Cash-In-Transit facility. Even with the emergence of alternative payment methods, cash use remains the most popular means of making consumer payments in the United Kingdom, and ATMs are the leading means of obtaining cash with total volume of ATM withdrawals in the United Kingdom growing by 3.2% in 2011 compared to 2010. With the NoteMachine transaction completed, Rutland Fund I (£210m) now has one remaining investment: Advantage Healthcare. The sale of NoteMachine is the third this year for Rutland and follows the recent sales from Rutland Fund II (£320m) of Pulse Home Products on 5 August 2012 and Attends Healthcare in February 2012. The transaction was led on behalf of Rutland by Paul Cartwright and David Wingfield. KPMG provided financial advice to Rutland, Deloitte provided financial advice to management and Taylor Wessing acted as legal advisor to both Rutland and management. Clifford Chance acted as legal advisor to Corsair Capital.

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ISO accreditation achieved


NoteMachine Customer Service Centre achieves ISO 9001 accreditation As part of its ongoing commitment to customer service NoteMachine is pleased to have achieved ISO certification for its Customer Service Centre ‘The Customer Service Centre is available 24 hours a day, 365 days a year handling all aspects of customer service from maintenance and service issues, linking with our network of 52 qualified field service engineers, to cash replenishment through our in house cash in transit service. ‘The Service Centre works closely with our staff across the UK, to ensure we maintain the highest performing ATM network in the UK. Bernice Vaughan, Customer Service Centre Manger said ‘Our customers are at the heart of everything we do. That’s why our Service Centre identifies current and future customer requirements to ensure we exceed expectations.

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Campaign for cash


Mr Navpreet Singh postmaster of Ogmore Vale Post Office applied for a cash machine with the Post Office but they could not give him a date for installation or guarantee that the site would be accepted. [divider] On a quest to provide the community with easy access to their cash Mr Singh started a ‘Campaign for Cash’ using the local press and social media. More than 400 people joined a facebook group campaigning to get Ogmore Vale Post Office a Free to Use cash machine. The Gazette supported Mr Singh and the local community in the quest by publishing the story ‘Post Office Campaign for Cash’. The nearest free to use, through the wall cash machine is over 5 miles away which is approximately a 10 minute drive. Mr Singh commented ‘Providing the local community with a cash machine was main my priority when taking over the running of the Post Office. I never considered how much extra revenue and footfall it would provide. Since installation the post office sales have increased by 15%. ‘NoteMachine have been brilliant to work with and I will be recommending them to others. The installation process was straight forward and the service I receive from my account manager is excellent.

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Honest high school pupil hands in £70.00


CCTV CAMERAS are normally used for crime-fighting – but thanks to a Press story they’ve helped identify and reward an honest Dunfermline schoolboy. Last month Dunfermline Press released a story of a pupil who had found £70 at NoteMachine cash machine at David Sands on St Andrew Street and promptly handed it in to store staff. The Good Samaritan’s identity remained a mystery but, after staff reviewed the store cameras, he has now been revealed as Craig Dawson (16), a fifth-year prefect at Dunfermline High. Craig, of Glen Artney Grove, had recently been given a cash card by his parents and spotted the money at the ATM. He said, “I was with some friends and was going to take some cash out. “When I got to the cash machine there was £70 sitting there. Somebody had probably forgotten to take it. “My friends asked what I was going to do with it and I said I was going to take it in. “It was not my money to take – it was somebody else’s hard-earned cash. “I told my parents about it when I got home but I didn’t think about it after that. “When my friend came up and said I was in the paper I was quite worried and thought, ‘Oh no, what have I done!’ but then he said it was about the money. “I was worried that maybe the person never got the money but I was happy to hear David Sands had sent it back to NoteMachine, who are trying to find whose it is.” David Sands store supervisor David Palmer, who had been on duty that day, had recognised Craig as a Dunfermline High pupil from the school uniform. This week Mr Palmer said, “There are not a lot of people who would have handed the money in – he could have got away with it. It was very honest of him.” David Sands rewarded Craig with a £20 voucher – which he admitted he had already spent on junk food – and NoteMachine gave him a £20 Odeon voucher, which will go towards The Avengers when it comes out later this year. Craig was also praised by Chris Connolly, NoteMachine programme manager, and Dunfermline High rector Brian Blanchflower. Mr Connolly said, “It’s really lovely to hear of a young person being so thoughtful in returning money found in an ATM. “What’s even more remarkable is that the young man didn’t even wait to see if his good deed would be recognised. “He’s a great example for everyone to follow.” Mr Blanchflower added, “In society at present there are many individuals who regularly and openly criticise teenagers about their behaviour, attitude and even honesty. “Craig is a shining example of one who breaks this stereotype. “For many people, children and adults, seeing £70 in cash sitting in a cash machine would be extremely tempting but Craig’s first instinct was to hand it in to be returned to its legal owner. “His peers and the staff at Dunfermline High School applaud Craig for his honesty. He is an example to us all.” Dunfermline Press

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April 2012 Customer Survey Winner


As you will be aware NoteMachine recently conducted a customer service survey. As a token of our appreciation we entered everyone who responded into a prize draw to win £150.00 of Marks and Spencers vouchers. At 1pm on Friday 19th April the prize draw took place and a winner was randomly chosen. We would like to extend our congratulations to Mr Himdocha of K D News, Prince Regents Lane, London. We would like to thank all that participated and look forward to more feedback in September’s Customer Survey.

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