Dedicated Support

Discover how our operational excellence is designed to support our customers round the UK and round the clock.

Choose NoteMachine as your cash machine supplier and you’ll discover we’re different from other ATM providers. The difference is the dedicated, round-the-clock support we provide, helping turn ordinary ATM business into a cash generative business. It’s a service that takes us above and beyond other ATM installation companies. It’s our service that sets us apart.

Here’s how:

  • We manage and replenish some 2,600 ATMs in our network using a unique ‘Just in Time’ approach.
  • Our teams plan and perform 200 installations, uplifts or moves every month, and our 52 nationwide field engineers carry out 4,500 site visits a month.
  • Our 24-hour Customer Service Centre handles 8,000 calls per month and makes 7,800 outbound calls to ATM sites.
  • We hold a large stock of spares and repair many components in-house including PC cores, power supply units, dispensers and card readers.